Setting the rules of engagement

These terms and conditions detail our responsibilities as a service provider and your obligations as a customer. We’ll write them in plain English so that they are easy to understand. Practice Ignition will evolve with our customer feedback; hence, Practice Ignition reserves the right to change these terms & conditions anytime (but don’t worry, we’ll let you know what we’ve changed and when either via email or by posting a notice on our website). You are responsible for reviewing and becoming familiar with any such modifications, and your use of the Services following such notification constitutes your acceptance of the modified terms and conditions. By accepting these terms & conditions or using Practice Ignition you acknowledge that you have read, understood and agree to be bound by them. You accept that they are a contract between You and Practice Ignition, ruling your use of the Service and taking the place of any prior agreements between you and Practice Ignition.

1. Definitions

“Data” Is any information You input into the Service. “Intellectual Property Right” Means any patent, trade mark, service mark, copyright, moral right, right in a design, know-how and any other intellectual or industrial property rights, anywhere in the world whether or not registered. “Practice Ignition” Is Practice Ignition Pty Ltd, the company that owns the Service. It can also be referred to as “The Company”. “Service” Is the software made available by Practice Ignition via the Site. Any new features added to or augmenting the Service are also subject to these Terms. “Subscription Fee” The monthly fee (excluding any taxes, levies and duties) payable by You in accordance with the fee schedule set out on the Website (which Practice Ignition may change from time to time, noticing You). “Website” It’s the Internet site with domain www.practiceignition.com operated by Practice Ignition. “You” Means your company, and includes You, your employees, consultants, representatives and agents. You may also be referred as “Users”.

2. Use Of the Service

Practice Ignition grants You the right to access and use the Service via the Website with the user roles according to your subscription type. This right is non-exclusive and non-transferable and limited by these Terms.

3. Your Obligations

Payment Obligations

  1. All accounts based in Australia will be charged in Australian Dollars, All accounts based in the UK will be billed in Pounds, all accounts based in Canada will be billed in Canadian Dollars, and all other accounts will be billed in US Dollars.
  2. The Service is made available on a usage pays basis billed and collected in arrears at the end of each month based on your usage.
  3. If you have provided credit card details and have elected to continue with a paid subscription, an invoice for the Subscription Fee will be issued to the Billing Contact each month starting 1 month from the date You provided your Billing Information to Practice Ignition.
  4. All invoices will include the Subscription Fee for the preceding period of use. Practice Ignition will continue invoicing You monthly until this Agreement is terminated in accordance with clause 8.
  5. All Practice Ignition invoices will be made available to You (you’ll be notified by email) and will be direct debited to your credit card on this same date. You are responsible for payment of all taxes, levies and duties in addition to the Subscription Fee.
  6. There are no refunds or credits for partial months of service, upgrade/ downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.
  7. For any increase or decrease in active engagements, your credit card will automatically be charged the new rate on your next billing cycle.
  8. Downgrading your account does not cause the loss of content, features, or capacity of your account.
  9. Prices of all Services, including but not limited to monthly fees to the Service, are subject to change upon 30 days notice from Practice Ignition, given by email or posted to the Website.

General obligations

You must only use the Service and Website for your own lawful internal business purposes, in accordance with these Terms and any notice sent by Practice Ignition or condition posted on the Website.

Access Conditions

  1. You agree and recognise that your login may only be used by 1 (one) person – You may create separate logins for as many people as your subscription allows.
  2. You will ensure that all usernames and passwords required to access the Service are kept secure and confidential. You will immediately notify Practice Ignition of any unauthorised use of your passwords or any other breach of security and Practice Ignition will reset your password. Practice Ignition reserves the right to access any or all your accounts in order to respond to your requests for technical support.
  3. As a condition of these Terms, when accessing and using the Service, You must:
    1. not attempt to undermine the security or integrity of Practice Ignition’s computing systems or networks or, where the Service is hosted by a third party, that third party’s computing systems and networks;
    2. not use, or misuse, the Service in any way which may impair the functionality of the Service or Website, or impair the ability of any other user to use the Service or Website;
    3. not attempt to gain unauthorised access to any materials other than those to which You have been given express permission to access or to the computer system on which the Service is hosted;
    4. not transmit, or input into the Service, any: files that may damage any other person’s computing devices or software, content that may be offensive, or material or Data in violation of any law (including Data or other material protected by copyright or trade secrets which You do not have the right to use); and
    5. not modify, copy, adapt, reproduce, disassemble, decompile or reverse engineer the Service or the Website except as is strictly necessary to use either of them for normal operation.

Usage Limitations

Use of the Service may be subject to limitations, including but not limited to monthly transaction volumes, the number of calls You are permitted to make against Practice Ignition’s application programming interface. Any such limitations will be specified within the Service.

Communication Conditions

As a condition of these Terms, if You use any communication tools available through the Website (such as any forum, chat room or message centre), You agree only to use such communication tools for lawful and legitimate purposes. You must not use any such communication tool for posting or disseminating any material unrelated to the use of the Service including (but not limited to): offers of goods or services for sale, files that may damage any other person’s computing devices or software, content that may be offensive to any of our other users, or material in violation of any law (including material that is protected by copyright or trade secrets which You do not have the right to use). When You make any communication on the Website, You represent that You own the content of the communication. Practice Ignition is under no obligation to ensure that the communications on the Website are legitimate or that they are related only to the use of the Service. As with any other web-based forum, You must exercise caution when using the communication tools available on the Website. However, Practice Ignition does reserve the right to remove any communication at any time in its sole discretion.


You indemnify Practice Ignition against all claims, costs, damage and loss arising from your breach of any of these terms or any obligation You may have to Practice Ignition, including (but not limited to) any costs relating to the recovery of any Subscription Fees that have not been paid by You.

4. Confidentiality And Privacy


Unless the relevant party has the prior written consent of the other or unless required to do so by law: Each party will preserve the confidentiality of all Confidential Information of the other obtained in connection with these Terms. Neither party will, without the prior written consent of the other, disclose or make any Confidential Information available to any person, or use the same for its own benefit, other than as contemplated by these Terms. Each party’s obligations under this clause will survive termination of these Terms. The provisions of clauses 4.1.1 and 4.1.2 shall not apply to any information which:

  1. is or becomes public knowledge other than by a breach of this clause;
  2. is received from a third party who lawfully acquired it and who is under no obligation restricting its disclosure;
  3. is in the possession of the receiving party without restriction in relation to disclosure before the date of receipt from the disclosing party; or
  4. is independently developed without access to the Confidential Information.


Practice Ignition maintains a privacy policy that sets out the parties’ obligations in respect of data. You should read that policy (available in the Website) since You will be taken to have accepted it when You accept these Terms.

5. Intellectual Property


Title to, and all Intellectual Property Rights in the Service, the Website and any documentation relating to the Service, remain the property of Practice Ignition (or its licensors).


Title to, and all Intellectual Property Rights in, the Data remain Your property. However, your access to the Data is contingent on full payment of the Practice Ignition Subscription Fee. You must maintain copies of all Data inputted into the Service. Practice Ignition adheres to its best practice policies and procedures to prevent data loss, including a daily system data back-up regime, but does not make any guarantees that there will be no loss of Data. Practice Ignition expressly excludes liability for any loss of Data no matter how caused.

Third-party applications and your Data

If You enable third-party applications for use with the Service, You acknowledge that Practice Ignition may allow providers of those third-party applications to access your Data as required for the interoperation of such third-party applications with the Service. We shall not be responsible for any disclosure, modification or deletion of your Data resulting from any such access by third-party application providers.


You may only use Practice Ignition and Practice Ignition’s various logos only with Practice Ignition’s written consent and for promotional purposes to identify yourself as a customer or user of Practice Ignition’s Service, provided you do not attempt to claim ownership of the marks by incorporating any of them within your names or offerings.

6. Warranties And Acknowledgements


You acknowledge that: You are authorised to use the Service and the Website and to access the information that You access using the Service and the Website (whether that information is your own or that of anyone else). If You are using the Service and accessing the Website on behalf of or for the benefit of an organisation (whether a body corporate or not) then Practice Ignition will assume that You have the right to do so and that organisation will be liable for your actions or omissions (including any breach of these Terms). The provision of, access to, and use of, the Service, including the Website and content, and all server and network components are provided on an “as is” and “as available” basis, at your own risk, without any warranties of any kind, to the fullest extent permitted by law. Practice Ignition does not warrant that the use of the Service will be uninterrupted, timely, secure, error free or virus free and no information or advice obtained by You from Practice Ignition or through the Service shall create any warranty not expressly stated in this Terms. Among other things, the operation and availability of the systems used for accessing the Service, including public telephone services, computer networks and the Internet, can be unpredictable and may from time to time interfere with or prevent access to the Service. Practice Ignition is not in any way responsible for any such interference or prevention of your access or use of the Service. It is your sole responsibility to determine that the Service meets the needs of your business.

No warranties

Practice Ignition gives no warranty about the Service. Without limiting the foregoing, Practice Ignition does not warrant that the Service will meet your requirements or that it will be suitable for your purposes. To avoid doubt, all implied conditions or warranties are excluded whether express or implied, in so far as is permitted by law, including (without limitation) warranties of merchantability, fitness for purpose, title and non-infringement.

Consumer guarantees

You warrant and represent that You are acquiring the right to access and use the Service and agreeing to these Terms for the purposes of a business and that, to the maximum extent permitted by law, any statutory consumer guarantees or legislation intended to protect non-business consumers in any jurisdiction does not apply to the supply of the Service, the website or these Terms.

7. Limitation Of Liability

  1. To the maximum extent permitted by law, Practice Ignition excludes all liability and responsibility to You (or any other person) in contract, tort (including negligence), or otherwise, for any loss (including loss of Data, profits and savings) or damage resulting, directly or indirectly, from the use of, or reliance on, the Service.
  2. If You suffer loss or damage as a result of Practice Ignition’s negligence or failure to comply with these Terms, a claim by You against Practice Ignition arising from Practice Ignitions’s negligence or failure will be limited in respect of any one incident, or series of connected incidents to the access fees paid by You in the previous 12 months.
  3. If You are not satisfied with the Service, your sole and exclusive remedy is to terminate these Terms in accordance with Clause 8.

8. Cancellation & Termination

Trial policy

When You sign up for the Service You can evaluate Practice Ignition with no obligation to continue. If You choose to continue using Practice Ignition, You will be billed from the day You provide your billing details. If You choose not to continue, You may terminate these Terms by sending an email to [email protected].


You are responsible for properly cancelling your account. The account owner (as defined in the sign-up procedure) can cancel the account at any time by browsing to their My Account section in app and deleting their account. If You cancel the Service before the end of your current month, your cancellation will take effect immediately and you will be billed for the entire month.

Prepaid Subscriptions

There will be no refund for any remaining prepaid period for a prepaid Subscription Fee subscription.

No-fault termination

These Terms will continue for the period covered by the Subscription Fee paid in clause 3.1. These Terms will automatically continue for the same period unless either party terminates these Terms by giving notice to the other party at least 30 days before the end of the relevant payment period.


If You: breach any of these Terms and do not remedy the breach within 14 days after receiving notice of the breach if the breach is capable of being remedied; breach any of these Terms and the breach is not capable of being remedied (which includes (without limitation) any breach of clause 3.3 or any payment more than 30 days overdue); or the paying subscriber goes into liquidation or has a receiver or manager appointed of any of its assets or becomes insolvent, or makes any arrangement with its creditors, or becomes subject to any similar insolvency event in any jurisdiction, Practice Ignition may take any or all of the following actions, at its entire discretion: Terminate these Terms and your use of the Service and the Website; Suspend for any definite or indefinite period of time, your use of the Service and the Website; Take either of the actions in sub-clause 4 and 5 of this clause in respect of any other persons in your organisation or who have access to your information or that of your organisation.

Accrued Rights

Termination of these Terms is without prejudice to the rights and obligations of the parties accrued up to and including the date of termination. On termination of this Agreement You will: remain liable for any accrued charges and amounts which become due for payment before or after termination; and immediately cease to use the Service and the Website.

Expiry or termination

Clauses 3.1, 3.6, 4, 5, 6, 7, and 8 survive the expiry or termination of these Terms.


Entire agreement

These Terms, and the terms of any other notices or instructions given to You under these terms, supersede and extinguish all prior agreements, representations (whether oral or written), and understandings and constitute the entire agreement between You and Practice Ignition relating to the Service and the other matters dealt with in these Terms.


If either party waives any breach of these Terms, this will not constitute a waiver of any other breach. No waiver will be effective unless made in writing.


Neither party will be liable for any delay or failure in performance of its obligations under these Terms if the delay or failure is due to any cause outside its reasonable control. This clause does not apply to any obligation to pay money.

No Assignment

You may not assign or transfer any rights to any other person without Practice Ignition’s prior written consent.

Governing law and jurisdiction

These terms shall be governed by the laws of Australia. You hereby expressly agree to submit to the exclusive jurisdiction of the courts of Australia for the purpose of resolving any dispute relating to your access to or use of the Service.


If any part or provision of these Terms is invalid, unenforceable or in conflict with the law, that part or provision is replaced with a provision which, as far as possible, accomplishes the original purpose of that part or provision. The remainder of this Agreement will be binding on the parties.


Any notice given under these Terms by either party to the other must be in writing by email and will be deemed to have been given on transmission. Notices to Practice Ignition must be sent to [email protected].com or to any other email address notified by email to You by Practice Ignition. Notices to You will be sent to the email address which You provided when setting up your access to the Service.

Rights of Third Parties

A person who is not a party to these Terms has no right to benefit under or to enforce any term of these Terms.

Delivery Policy

As delivery of our Software as a Service is via an internet powered web browser, it is instantaneous. There is no cost associated with delivery of the Software as a Service as it’s only consumed by internet powered browser.


This application is protected by SSL.

Statement of Ownership

This is to certify that this website is owned and run by Practice Ignition Pty Ltd (ABN: 86 153 623 931). Practice Ignition Pty Ltd is registered in NSW, Australia and have been active since August 2011.

Contact Information

Trading Address: Level 7, 54-66 Wentworth Ave, Surry Hills, NSW, 2010

Contact Number: +612 9699 2374

Email: [email protected]