Security at Practice Ignition

The security of your data is of utmost importance to us here at Practice Ignition. Security maintenance includes:


All customer interaction with Practice Ignition servers is encrypted through the use of SSL. Our SSL certificates use 256-bit encryption to protect your data and are provided by Digicert.

Data Retention

All data is backed up offsite daily for recovery from disasters.

Practice Ignition stores the minimum amount of data required in order to provide our services. Customer, proposal and pricing data must be stored by Practice Ignition, but credit cards details are stored by PCI compliant service partners.

Financial Security

Credit card details are never stored by Practice Ignition. Credit cards are transmitted directly to our payment providers over SSL connections and are not logged or stored in Practice Ignition systems.

Subscription payments are processed by Recurly, a PCI-DSS Level 1 compliant service provider.

Customer payments are processed by Fat Zebra and Stripe, a PCI-DSS Level 1 compliant service provider.

Password Security

Password security is maintained through minimum passwords lengths and automatic lockout on repeated login failures.

To maximise your safety, Practice Ignition recommend your password be at least 10 characters with a mixture of letters, numbers and punctuation characters. We recommend that the password you use for Practice Ignition is unique and not used for any other web sites. A password manager such as 1Password or LastPass is recommended to manage your passwords.

No plain text passwords are stored at any time.

Physical Security

Practice Ignition's production systems run on Heroku, a popular cloud computing platform. Heroku's security policy details the physical, network, system and data security they provide.

Vulnerability Management

Software libraries used by Practice Ignition are actively kept up to date. Any security fixes or patches are treated as top priority and are applied as quickly as possible - normally within 24 hours of public release.